Facebook / IG collection degraded

Incident Report for Pixlee

Resolved

It appears the issue has been rectified and collections and permissions are back to normal.

Posted Sep 01, 2023 - 07:08 PDT

Monitoring

Meta APIs are currently experiencing an issue in which certain content is incorrectly being marked as not collectable due to permissions. This is a pervasive issue that Meta is currently working to resolve.

This can affect the collection and permissioning of Facebook and IG content.

More information can be found here.

https://developers.facebook.com/support/bugs/296153916339672/?join_id=fce9caa2d495a

We will update when we receive further updates from Meta.

Posted Aug 30, 2023 - 08:01 PDT

This incident affected: Pixlee Dashboard.