As of 12:18PM EST Thu Mar 3, we were informed by Meta/Facebook that our Verification had passed.
We have assessed the access tokens of all users and confirmed that all previous permissions have been restored for Facebook logins pre-outage. However, if you logged at some point during the duration of the outage, you will need to re-login to retain permissions.
All Instagram and Creator accounts have been restored to full functionality.
At this time, non-mention FB/IG collections are resuming, and will automatically cover the time since collection was halted.
Unfortunately, there is no way to recover @mention IG content, or IG hashtagged content older than 1 week, during this time period.
We offer our sincere thanks to everyone who endured this process with us. We understand it was not easy.
We will continue to monitor progress, and work with the Meta team to ensure that such interruption does not reoccur.
Posted Mar 03, 2022 - 13:44 PST
Update
Our Facebook verification has been restored. We’re working to restore Facebook and Instagram functionality, and verify stability of our systems.
Posted Mar 03, 2022 - 10:14 PST
Update
Our original contacts are still awaiting inquiry RE: the business verification results. We've simultaneously added further contacts who are aiding us in investigating the issue.
Moreover, we've begun to receive confirmation that other brands and organizations have encountered the same verification issues with their own Facebook applications, which strengthens our suspicion that this is a logistical Meta issue. We'll check back in with further results as we receive them.
Posted Mar 02, 2022 - 15:00 PST
Update
We have submitted a host of new verification details to the Facebook team and are awaiting confirmation.
Posted Mar 01, 2022 - 13:56 PST
Update
We're continuing conversations with our Facebook partners to navigate the business verification details.
Posted Mar 01, 2022 - 11:09 PST
Update
As of this morning, from our latest communication with the business verification team. we are in process of submitting additional documents for the verification protocol.
Posted Feb 28, 2022 - 06:26 PST
Update
We are now engaged in active communication with the business verification team. We're working through some interface and logistics challenges to ensure that the right information is returned to the FB BV team.
Posted Feb 25, 2022 - 12:10 PST
Update
We are continuing to awaiting for Facebook verification. We have made contact with further Facebook contacts who are aiding us in expediting the process.
Posted Feb 25, 2022 - 06:50 PST
Update
We are still awaiting Facebook completion of Business Verification at this time.
Posted Feb 24, 2022 - 14:54 PST
Update
We are still awaiting completion of re-verification by Facebook.
Posted Feb 24, 2022 - 07:47 PST
Update
We are in contact with our Facebook representatives who are helping the verification process along. Thank you for your continued patience.
Posted Feb 22, 2022 - 14:15 PST
Update
Thank you everyone for your patience. As it's been a long weekend, Facebook offices have taken a bit longer with the verification efforts. According to Facebook, it can take a few business days to get to. We have full confidence that this will be resolved expediently, and again, we'll update as soon as we have new information.
Posted Feb 21, 2022 - 16:33 PST
Monitoring
We are still awaiting the Facebook team's verification review. We will inform everyone ASAP when review is completed and functionality is restored.
Posted Feb 18, 2022 - 14:31 PST
Identified
API calls to Facebook and Instagram have been malfunctioning since approximately 5AM EST on February 18th.
Our team investigated and identified that our API access has been limited by Facebook due to business verification updates. Unfortunately, Facebook did not notify us in advance about any required changes.
We’ve already updated our verification, and are awaiting Facebook to process it. In the meantime, Facebook and Instagram collections are halted, and Instagram Business Accounts will be not be visible in social settings.
Once Facebook has updated its verification records, all permissions for collection and other functionality will be restored. We’re working with our Facebook contacts to ensure that this happens as quickly as possible.
Thank you for your patience, and we’re sorry for the trouble.