Widgets and Dashboards not responsive
Incident Report for Pixlee
Resolved
Heroku has recovered the instances and we are seeing operational apps in all sections. We have created backup apps in case this ever happens again. Thank you for your patience.
Posted Feb 03, 2020 - 17:39 PST
Update
We have been able to commute the API and displays over to backups and widgets and API should now be response while we await resolution.
Posted Feb 03, 2020 - 17:14 PST
Update
Heroku has identified the issue (https://status.heroku.com/)
Posted Feb 03, 2020 - 16:52 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 03, 2020 - 16:47 PST
Identified
We have informed Heroku of the issue and confirmed that similar issues are being seen worldwide from all Heroku customers. We are doing everything we can to assist in resolving the issue.
Posted Feb 03, 2020 - 16:46 PST
Update
We are continuing to investigate this issue.
Posted Feb 03, 2020 - 16:22 PST
Investigating
We are investigating a possible heroku issue that is causing our widgets and dashboards to be unresponsive.
Posted Feb 03, 2020 - 16:22 PST
This incident affected: Pixlee API 2.0, Pixlee Displays, Pixlee API 1.0, Pixlee Dashboard, and Pixlee Email Widgets.