Widget analytics data collection showing lower-than-expected data

Incident Report for Pixlee

Resolved

We deployed some backend changes for our website displays around 19:30UTC on February 13th. Unfortunately, these changes prevented some display analytics events from being collected – most notably daily widget views and daily navigation clicks. Lightbox-related analytics (such as lightbox opens and call-to-action link clicks) were unaffected and continued to be collected.

We were made aware of this issue on the 27th February, and deployed a fix the same day. However, analytics reports for February will show lower-than-expected widget views as a result of the data gap.

We're very sorry for this mistake, and are taking steps to prevent a similar issue from recurring in future.

Posted Feb 27, 2024 - 16:00 PST