UGC features not loading

Incident Report for Pixlee

Resolved

This incident has been resolved.
Posted Mar 17, 2025 - 11:17 PDT

Monitoring

A fix has been implemented and we're currently monitoring the performance.
Posted Mar 17, 2025 - 10:41 PDT

Identified

The issue was identified and a fix is being implemented.
Posted Mar 17, 2025 - 10:34 PDT

Investigating

We're aware that some UGC features as widgets, API requests and some content are not loading, currently investigating the situation.
Posted Mar 17, 2025 - 08:41 PDT
This incident affected: Pixlee API, Pixlee Displays, Pixlee Dashboard, and Pixlee Email Widgets.